In brief: hotcasino never sells your personal data. We collect only what is necessary and keep it secure in accordance with international data protection standards.
1Introduction
Hotcasino.click ("hotcasino", "we", "us", "our") is an online gaming and Sports Betting platform. This Privacy Policy ("Policy") explains how we collect, use, store, and protect the personal information of our users.
By using the hotcasino.click website or creating an account, you consent to this Privacy Policy. If you disagree with any part of this policy, please do not use our services.
This Privacy Policy applies to our Terms & Conditions— an integral part of. Reading both documents together will give you a complete picture of your relationship with hotcasino.
2What information we collect
Hotcasino collects two types of information from you — data you provide directly and data collected automatically.
Directly Collected Information:
| Data Type | Example | Why It's Needed |
|---|---|---|
| Identity Information | Full name, date of birth | For identity verification and age confirmation |
| Contact Information | Mobile number, email | For account management and support |
| Address information | Division, district, and detailed address | For KYC verification and legal compliance |
| Financial Information | Mobile Pay/Nagad number, bank details | For transaction processing |
| Identity documents | NID, passport copy | For KYC and fraud prevention |
Automatically collected information:
- IP address and device information (model, operating system)
- Browser type and language settings
- Pages you visited on the site and how long you spent on them
- Gaming history and betting patterns
- Login time, date, and location data
3How we collect information
Hotcasino collects information through the following methods:
- Registration form: You provide information directly when creating an account.
- KYC verification process: By submitting documents during identity verification.
- Payment processing: Financial information is collected during deposits or withdrawals.
- Support Chat or Email: When you contact us, those conversations are recorded and stored.
- Cookies & tracking technologies: Certain information is collected automatically as you browse the website.
- From Third Parties: We may receive relevant information through payment gateways or identity verification services.
Please Note: hotcasino never stores your full card number or banking PIN. Payment details are sent to the payment processor in encrypted form.
4Purpose of data use
Hotcasino uses your information only for defined purposes. We never use your data beyond what is necessary.
- Account management: For registration, login, password reset, and account security.
- Identity verification: To complete the KYC process and prevent fraud.
- Payment Processing: For deposits, withdrawals, and bonus payouts.
- Customer Support: To resolve your issues and answer your questions.
- Security: To detect and prevent suspicious activity.
- Legal obligations: To meet regulatory requirements.
- Personalized experience: To suggest games or offers tailored to your preferences.
- Contact: To send important updates, bonus offers, and promotional messages.
Marketing communications: If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time from your account settings.
5Data Sharing Policy
Hotcasino never sells your personal information to third parties. However, limited data may be shared in specific circumstances:
When Your Information May Be Shared:
- Payment Providers: Only the information necessary to process transactions is shared with Mobile Pay, Nagad, Rocket, or your bank.
- Identity verification services: With approved third-party verifiers for the KYC process.
- Legal Authority: In response to court orders, government directives, or regulatory body requests.
- Fraud prevention: Relevant data may be shared with industry-recognized fraud prevention organizations as needed.
- Business Transfers: In the event of a company merger or acquisition, where the new owner will be bound by this Privacy Policy.
All data-sharing agreements with third parties include privacy protection clauses.
6Cookies & Tracking Technologies
The hotcasino.click website uses cookies and similar technologies. Cookies are small text files stored in your browser.
Cookies we use:
- Essential cookies: Essential for the site to function properly. Disabling these will prevent you from using the site.
- Performance Cookies: To understand which pages are visited most frequently.
- Functionality cookies: To remember your language preference and login details.
- Analytics Cookies: To analyze user behavior and improve site performance.
You can disable cookies through your browser settings, though doing so may affect certain features of the site.
7Data Retention & Deletion
Hotcasino does not retain your personal data longer than necessary. However, certain information may be kept for a specified period due to legal obligations.
| Data Type | Retention Period |
|---|---|
| Account information (active) | For as long as the account remains active |
| Transaction records | Minimum 5 years (as required by law) |
| KYC documents | 5 years after account closure |
| Support Conversations | 2 years after last contact |
| Marketing information | Effective immediately upon unsubscribing |
Upon an account deletion request, we will endeavor to delete all data not legally required to be retained within 30 days.
8Your rights
Hotcasino respects your right to data privacy. You have the following rights:
Right to Know
You may request details on what information we hold about you.
Right to Rectification
You may request a correction if any of your information is inaccurate.
Right to Erasure
You may request that your data be deleted under certain circumstances.
Right to Restrict Processing
You may object to the use of your information for any purpose at any time.
Right to data portability
You may request an export of your data in a readable format.
Right to Withdraw Consent
You may withdraw consent from marketing communications at any time.
To submit a request: To exercise any of the rights listed above support@hotcasino.click— email us. We will respond within 30 days.
9Children's Privacy
Hotcasino is not intended for anyone under 18. We do not knowingly collect data from minors. If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately.
If a parent or guardian believes their child is using hotcasino, please contact our support team immediately.
10Security Measures
Hotcasino uses industry-standard security technologies to keep your data safe:
- SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption.
- Two-factor authentication (2FA): An extra layer of security at login.
- Firewall Protection: Advanced firewalls to block unauthorized access.
- Regular Security Audits: Third-party experts regularly audit our systems.
- Data encryption: Stored sensitive data is kept in encrypted form.
- Access control: Only authorized personnel have access to specific data.
Please note: No system on the internet is 100% secure. In the event of a security breach, we will notify you promptly and take all necessary action.
11Policy Changes
Hotcasino may update this Privacy Policy as needed. For significant changes, we will notify you via your registered email or through a notice on the platform.
Continued use of hotcasino after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly. The "Last Updated" date at the top of the page will indicate whether the policy has changed.
12Contact
For any privacy-related questions, requests, or complaints, please reach us through the following:
- Email: support@hotcasino.click
- Live Chat: Click the chat icon at the bottom right of the website
- Response Time: Usually within 24–48 hours
Data protection requests: To request deletion, correction, or access to your data, put "Privacy Request" in the subject line of your email.